Welcome to Custom Cardboard Packaging UK. The Terms and Conditions below detail your obligations when accessing our website and making purchases from us. You are deemed to have accepted these Terms and Conditions when using our website and making any orders from us. Kindly take the time to review the terms below.
Custom Cardboard Packaging UK offers custom cardboard packaging services along with other design, printing and packaging services. Our products include cardboard boxes, Kraft boxes, mailer boxes, die-cut boxes, window boxes, corrugated boxes and other forms of custom packaging.
Our products being custom-made, the sizes, colours, materials, printing and finishing of products may vary from order to order. Our products shall comply with agreed specifications.
By using our website, you agree to use our website lawfully and responsibly. You should not use our website to upload any form of harmful material, damage our computer systems or affect any other user.
You must avoid fraudulent activities and misuse of our website which may violate the laws of the UK. We reserve the right to prevent any unauthorised usage of our website.
We try to keep product descriptions, images, sizes, materials, and specifications accurate. However, colours shown on a screen may look slightly different from the final printed product.
Small differences may also occur because of manufacturing, printing, paper, board, and finishing processes. These differences do not automatically mean that the product is defective.
Custom packaging is produced according to the information provided by the customer. Before production begins, you are responsible for checking your box size, quantity, artwork, text, logos, colours, finishes, and other details.
Once you approve a design or proof for production, changes may not be possible. Any additional changes requested after approval may result in extra costs or production delays.
Customers must provide artwork and information that they have the legal right to use. This includes logos, photographs, illustrations, text, trademarks, and other content.
By sending artwork to us, you confirm that its use does not knowingly violate another person’s copyright, trademark, or other legal rights. You remain responsible for the content you provide.
We may refuse to print content that appears unlawful, offensive, misleading, or likely to infringe another person’s rights.
Quotes are based on the product details available when the quote is prepared. Changes to size, quantity, material, printing, finishing, delivery, or artwork may change the final price.
A quote does not automatically confirm an order. An order becomes confirmed when the required details and payment arrangements have been accepted by both parties.
Unless clearly stated otherwise, quoted prices may not include additional services or changes requested after confirmation.
Payment terms will be explained when you place your order. We may require full or partial payment before production starts.
If a payment is delayed or fails, we may pause production or delivery until the payment issue is resolved.
Estimated times are not always guaranteed dates. Delays may happen because of supply issues, equipment problems, courier delays, severe weather, or other events outside our reasonable control.
We arrange delivery according to the information agreed during the order process. Customers must provide accurate delivery details and contact information.
Delivery times can vary depending on location, order size, courier availability, and other factors.
Please check your order when you receive it. If there is a problem with the quantity, quality, printing, damage, or agreed specifications, contact us as soon as possible.
Cancellation requests should be made as early as possible. If production has already started, cancellation may not be possible, and costs already incurred may still apply.
Nothing in these terms removes any consumer rights that cannot legally be excluded or restricted under UK law.
If we confirm that an order is defective or does not match the agreed specifications, we will consider an appropriate solution.
We may not accept responsibility for problems caused by incorrect customer information, unapproved artwork, misuse, improper storage, or normal manufacturing variations.
We collect and use personal information according to our Privacy Policy. This may include information needed to process orders, answer enquiries, arrange delivery, provide customer support, and improve our services.
Please read our Privacy Policy to understand how we collect, use, store, and protect personal information.
We may update these Terms and Conditions when our services, business practices, or legal requirements change.
The latest version will be published on our website. The updated date at the top of this page will show when the terms were last changed.
These Terms and Conditions are governed by the laws of the United Kingdom as applicable to the relevant agreement and circumstances.
Where a dispute cannot be resolved through communication between the parties, the appropriate courts will have jurisdiction according to applicable law.
We aim to provide clear information, reliable packaging, and helpful customer service throughout the ordering process.
